Versace

Key-holder

Reports to the General Manager.

Responsibilities include:
   • Be a Brand Ambassador by providing an exceptional client experience. Embrace and promote our Retail Excellence Program with our clients and staff alike
   • Meet & exceed sales goal targets (daily, monthly, yearly)
   • Meet & exceed targets for client data capture
   • Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV)
   • Maintain client relationships through after sales service: not limited to but to include thank you notes, follow-up phone calls, follow through of product repair or maintenance
   • Support the team in generating new client relationships while maintaining those that are existing
   • Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks
   • Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment
   • Support the business by maintaining seamless inventory operations throughout the day
   • Open and close consignments
   • Process returns and exchanges
   • Ability to communicate effectively & build strong partnerships with clients, peers, and management
   • Develop business driving initiatives, contests and events
   • Support the sales team through various coaching & training techniques

Qualifications include:
   • Minimum of three years of experience in a retail environment
   • Full understanding of specialty retail and a proven track record in clientelling
   • Ability to thrive in a high paced retail environment.
   • Ability to multi-task with ease while maintaining a balance of daily responsibilities
   • A powerful and electrifying personality that is entrepreneurial and sales focused